Refund policy

Version 7 October 2026. Keep a copy for your records.

You may request a full refund within 14 calendar days of your account's first successful subscription payment, without giving a reason. The period starts with that payment, not with free signup. Upgrades, renewals and subscribing again after cancellation do not restart this initial refund period.

One full-refund request covers the eligible subscription payments made during that initial period, including an upgrade. Only amounts actually paid are refunded. Separate payments may return as separate credits to their original payment methods. Once the paid period is refunded, paid access ends and Free limits apply.

This initial-payment offer applies to accounts making their first successful subscription payment after this version is published. Refund rights already promised under an earlier version remain honoured, including the 30 September 2026 policy's 14-day period after a renewal. Existing refund requests are not removed by this change.

Request your refund through the support link in your payment receipt, at Paddle.net, or by emailing team@qryours.com.

You may cancel your subscription at any time to stop future renewals. Cancellation and a refund request are separate actions.

This policy does not limit your statutory consumer rights or any additional rights under Paddle's refund policy. Those rights may apply outside this initial period. Contact us or Paddle if you believe another refund right applies.